Most customers can take AVD straight away. There are however some customers who will need an upgrade first. AVD supports versions 11.0.32 and 12.3.163. If you are not on either of these versions we will be in touch soon to discuss getting you moved to one of these versions. 

No, AVD is available to all customers regardless of database deployment. 

AVD is available to all customers, hosted and cloud. If you are still on the Gladstone Signature hosted platform, moving to AVD is taking one step closer to being on our Cloud platform though. The Gladstone Cloud platform has many other benefits beyond just how Plus2 is deployed. If you and your networking team are security driven, Gladstone Cloud is where you need to be. 

Yes, behind the scenes your hardware will still connect the same way 

AVD now supports EyeQ. If you are an EyeQ customer, you will see this appear when you sign in to the Remote Desktop application. You will also see an Excel link which you can use to access / refresh any EyeQ reports you have.

However we strongly recommend you look at migrating to our new reporting tool powered by Sisense or make use of our reporting adaptor which allows you to use tools like PowerBI. 

Data security is extremely important to us and we take all efforts to protect customer data at all time. All data remains in the UK and our Infrastructure is located in the Azure UK South data centre.

No data is moved outside the UK at any point and is all encrypted at rest.

Please see the below for supported operating systems:

https://learn.microsoft.com/en-us/azure/virtual-desktop/prerequisites

Whilst AVD works with all current Windows 10+ versions, there are known issues with Azure AD in windows version 1607 which can cause issues when connecting to the platform. Therefore we advise you run Windows 10 build 1802 and above to make sure you have no issues connecting.

Yes you can, AVD works alongside our current Remote Desktop Client connection method. You do not lose access to Plus2 by trialing the new method. 

At the moment, access to Plus2 via the Remote Desktop Client solution is scheduled to be removed on the 1st October 2023. You will need to make sure all your sites and terminals have been moved to AVD before this date to maintain access to Plus2. Please note that this doesn't apply to EyeQ, this will still be accessible via the RDP connection, it is only running Plus2 via RDP which is being removed on the 1st October.

Gladstone are committed to upgrading our infrastructure which your applications are hosted on. Part of this process is to make the platform more secure and reliable than its been before whilst improving the performance of the applications served to your customers. The Gladstone solution holds a lot of customer data and therefore requires the highest levels of security to make sure this data is protected at all levels. To do this, we are having to redesign how our applications are deployed. One of these is Plus2 - due to the underlying libraries Plus2 is built on it makes it harder to deploy in a standard form. However, AVD does allow us to bridge this gap and allows us to deploy Plus2 to your desktop much more as a native application. Protected by Azure AD, this increases the security we can apply to the deployment of this application. Removing the "desktop" element also helps us make training for your staff easier and encourages members of staff to work much more locally rather than on a remote desktop which you cannot control. 

No, with AVD you will not need a homeworker VPN to connect. 

At this time, no. This is due to a limitation with us supporting a legacy AD with our AppV solution. Once we have completely retired out AppV solution we will be able to look into this. 

To connect to AVD, we can activate MFA but this will be against the Gladstone Azure AD and therefore under Gladstone's management at this time. It is your responsibility to provide the devices needed to perform the second level authentication. We cannot currently provide MFA for the Gladstone products. 

We recommend a minimum network speed of 15mbps. See https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/network-guidance for more information.

Some of our customers have experienced the following error when connecting.

"Error AADSTS50020 - User account from identity provider does not exist in tenant"

If this is the error you are getting, this usually happens when you are already signed in to your companies Azure tenant. 

See Option 3 on the following link: https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts50020-user-account-identity-provider-does-not-exist

If your still experiencing issues - please contact our customer support team.

Please make sure you have followed the guide here correctly and your using the correct username. If you have any further issues please contact our support department who will be able to help you further. 

Yes - we are able to whitelist access to this portal. Please submit a support ticket with the external static IPs you wish to use.

If you do not have a static IP address (working from home as an example) - Gladstone can provide you with a VPN which will give you this ability. Please contact your sales manager for more information.

If you are getting the below message, please make sure you are not sharing a login. You cannot share login credentials, if you so you will get the below message when your session disconnects.

AVD only required port 443 to be open. By moving to AVD, you no longer need to keep ports 3398 and 3391 open. 

Yes, please take a look here.

Yes, we have used external cyber security partner to make sure this is as secure as can be. Report available on request. 

As part of your contract with Gladstone, the licences for this are already included. There is nothing extra to pay to use this connection method. 

If you are on Single DB, definitely. For multi database customers, there are no performance benefits unless you migrate to the single database model. 

Yes, Microsoft have detailed out the ports and network traffic of how it works here. 

Yes, this works the same way the RDP connection model. Local printers are still available through Plus2 when running AVD.

AVD makes connecting to Plus2 very easy, however we do ask customers to consider Microsoft licensing rules. All customers should be purchasing a connection licence from Gladstone for every user connecting to the platform. Therefore if you are using a shared PC we recommend you do not save credentials when logging in. This helps make sure your not storing user passwords locally which is better practice from a security point of view but also makes sure